AMS PRO Contracting ("AMS PRO", "we", "us", or "our") is committed to protecting your privacy. This policy explains how we collect, use, store, disclose, and protect your personal information, and how you can access and correct it. We handle personal information in accordance with the New Zealand Privacy Act 2020 and its Information Privacy Principles, including the notification requirements of principle 3A (in force from 1 May 2026).
By using our website, contacting us, or engaging our services, you acknowledge that you have read and understood this policy.
1. Who we are
AMS PRO Contracting provides routine and scheduled property maintenance and general labour services to property managers, body corporates, councils, housing providers, and similar organisations across New Zealand. We are the agency responsible for the personal information described in this policy.
2. What personal information we collect
The personal information we collect depends on how you interact with us. It may include:
- Your name and the organisation you represent
- Contact details, including your email address and phone number
- The location or address of the site you would like maintained
- Details of the services you are enquiring about or have engaged
- Any information you provide in a message, enquiry, or during the course of a job
- Billing and payment information for invoicing purposes
- Records of our communications and dealings with you
- Technical information collected automatically when you visit our website (see section 9)
You do not have to provide the information we request, but if you don't, we may not be able to respond to your enquiry, provide a quote, or deliver our services.
3. How we collect your information
We collect personal information in two ways:
- Directly from you — when you complete our quote request form, email or call us, engage our services, or otherwise communicate with us.
- Indirectly, from other sources — for example, when a property manager, body corporate, council, or housing provider gives us the details of a site contact, resident, or other individual so we can carry out work. Where we collect your information from someone other than you, we take reasonable steps to make you aware of that collection and of the matters set out in this policy, as required by the Privacy Act.
4. Why we collect and how we use your information
We collect and use personal information to:
- Respond to your enquiries and provide quotes
- Arrange, schedule, and deliver our maintenance and labour services
- Manage our relationship with you and communicate about your site or job
- Invoice you and process payments
- Keep records and manage our business operations
- Improve our website and services
- Meet our legal and regulatory obligations
We will only use your personal information for the purposes for which it was collected, or for a related purpose you would reasonably expect, unless you consent otherwise or we are permitted or required by law.
5. Who we share your information with
We do not sell your personal information. We may disclose it to:
- Our staff and field contractors, so they can carry out the work
- Trusted third-party service providers who support our business — for example, website hosting, email, cloud storage, and accounting or invoicing providers
- The client or organisation who engaged us in relation to a particular site, where relevant to the work
- Any person or authority where we are required or permitted to do so by law
Where we share information with service providers, we take reasonable steps to ensure they protect it and use it only for the purposes we have engaged them for.
6. Sending information overseas
Some of our service providers (such as website hosting, email, and cloud storage) may store or process information on servers located outside New Zealand. Where personal information is disclosed overseas, we take reasonable steps to ensure it is protected by comparable safeguards to those required under the Privacy Act 2020.
7. Storing and protecting your information
We take reasonable steps to keep your personal information safe from loss, unauthorised access, use, modification, or disclosure. This includes appropriate physical, electronic, and organisational safeguards. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. How long we keep your information
We keep personal information only for as long as we need it for the purposes described in this policy, or for as long as we are required to keep it by law. When we no longer need it, we take reasonable steps to securely destroy or de-identify it.
9. Cookies and website analytics
Our website may use cookies and similar technologies to help it function and to understand how visitors use it. This may include analytics tools that collect information such as your device type, browser, pages visited, and general location. This information is generally aggregated and does not identify you personally. You can set your browser to refuse cookies, though some parts of our website may not work as intended if you do.
10. Your rights — accessing and correcting your information
Under the Privacy Act 2020, you have the right to:
- Request access to the personal information we hold about you
- Request that we correct any information that is inaccurate, out of date, incomplete, or misleading
To make a request, please contact us using the details in section 14. We may need to verify your identity before responding. We will respond within the timeframes required by the Privacy Act.
11. Privacy breaches
If a privacy breach occurs that is likely to cause serious harm, we will notify the affected individuals and the Office of the Privacy Commissioner as required under the Privacy Act 2020.
12. Making a complaint
If you have a concern or complaint about how we have handled your personal information, please contact us first using the details below, and we will do our best to resolve it. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner:
- Website: www.privacy.org.nz
- Phone: 0800 803 909
13. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our website, with the "last updated" date shown at the top.
14. Contact us
If you have any questions about this policy or wish to access or correct your information, please contact us:
- AMS PRO Contracting
- Email: contact@amspro.co.nz
